Q: How Can I Add Or Swap My Payment Method

To add a new payment method: Log in to your customer portal. Click the Address & Payment Details tab and select Manage Payment Methods . Select Add Payment Method and fill out your new card information. Check or uncheck the box for if you want to Update all of my subscriptions to use this payment method . Click Add Payment Method to confirm.

Question 1

What Is Hyperhidrosis

Accepted Answer

Hyperhidrosis is a condition characterized by excessive sweating. While it can occur all over the body, the most common areas affected are the underarms, hands, and feet.

In mild cases, hyperhidrosis may involve damp underarms or sweaty palms before a social event. However, on the more severe end of the spectrum, excessive sweating can be so intense that sweat visibly drips from the hands when they are held up, or it causes large, noticeable stains on clothing.

Question 2

Do You Ship Internationally

Accepted Answer

Yes, we do offer international shipping! Shipping costs vary depending on your country and the specific location within it.

To get an accurate estimate of shipping costs to your address, simply add items to your cart and proceed to checkout. You’ll be able to view the total cost, including shipping, before entering any billing information.

Canada, Australia, UK, Germany & France: Shipping is 100% free for first orders over $10 through Passport shipping. Taxes and duties are paid upfront and may show up in the "Shipping" section of your order. Please note that these taxes and duties are completely dependent on the total size of your order and vary by region.

Please note pricing on our website is in US dollars.

Question 3

I Want to Exchange A Product Or Swap A Scent

Accepted Answer

If you're not completely satisfied with your Carpe product for any reason, or if you'd like to swap it for a different scent, we're happy to help with an exchange. Simply reach out to our support team, and we’ll assist you in selecting a product that better suits your needs.

Exchange requests must be made within 60 days of purchase.

Question 4

How Do I Edit, Adjust, Or Change My Subscription

Accepted Answer

If you ever need to adjust your subscription, don’t hesitate to reach out to our support team. Your subscription is fully customizable and can be updated at any time, so you can ensure that you’re receiving orders exactly when you need them. Plus, you can create bundles tailored to fit your budget.

Our dedicated specialists are here to help—simply let them know what you need, and they’ll work with you to find the best solution.

We’re thrilled to have you as part of the Carpe family and look forward to helping you find the perfect subscription for your needs.

In the meantime, please feel free to use the links below if you need to make any immediate adjustments

Please use this link to log into your account: Subscription Log In

If you do not receive a log in code, please check your spam or promotions folder

Question 5

What is a preauthorization?

Accepted Answer

Preauthorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A preauthorization, or a temporary hold, simply authorizes the full amount of the purchase on your card. The funds are still in your account and will not be transferred to us unless you choose to keep the product.

Preauthorization funds are never actually withdrawn from your account but may be held for the duration of the trial period. Depending on your bank, this may appear like a pending charge, and may fall off or disappear within 1-4 business days.

You will not be charged the full price of your Try Before You Buy product(s) unless you keep your products after your trial period.

Question 6

How Do I Cancel My Order

Accepted Answer

Once an order has been processed, we are unable to cancel it. Our team works hard to process and pack each order as quickly as possible to prevent any delays. We strive to ensure that all orders reach you as soon as possible, which is why cancellations are not possible after processing. We sincerely apologize for any inconvenience this may cause.

Question 7

How Can I Add Or Swap My Payment Method

Accepted Answer

To add a new payment method:

Question 8

I Want A Refund

Accepted Answer

Our 100% Money-Back Guarantee

At Carpe, we stand behind the quality of our products and are committed to providing sweat solutions that work for everyone. That's why we offer a 100% money-back guarantee on your first order. If for any reason you're not completely satisfied with your Carpe item(s), simply return them, and we'll refund the full purchase price of the returned item(s). Shipping costs are not included.

Try Before You Buy orders are only eligible for the 100% money back guarantee for 14 days after purchase.

How It Works:

You must contact us within 60 days of receiving your order to initiate a return*.
Refunds are processed within 2 business days of receiving the returned item(s), though we strive to respond to your request within a few hours.
Orders may take up to 2 business days to be processed before shipping.
*Try Before You Buy orders are only eligible for the 100% money back guarantee for 14 days after purchase.

Exclusions:

Orders purchased for resale, or by individuals who have previously resold Carpe items, are not eligible for refunds, even if the items have not yet been shipped.
Initiating a credit card chargeback will void your right to a refund. No orders associated with a chargeback will be refunded.
Only the first order placed by a customer is eligible for a refund. Additional orders are not eligible.
Packages that are refused upon delivery or marked as "Return to Sender" are not eligible for a refund. Once a package has been dispatched and either rejected by the recipient or returned by the carrier, we are unable to issue any form of reimbursement.

We’re here to ensure you’re happy with your purchase, and we’ll work hard to make it right!

Question 9

Is Hyperhidrosis Dangerous Or Harmful To My Body Like Other Conditions

Accepted Answer

Although hyperhidrosis is not inherently dangerous or harmful to your physical health, the condition’s impact can be significant.

From elementary school children who are afraid to raise their hands at school to teenagers and young adults who cannot write an essay or draw a picture without sweat ruining the paper, hyperhidrosis poses a serious problem.

Many individuals with hyperhidrosis struggle to shake hands, speak in public or even maintain confidence.

Question 10

How can I tell the difference between a preauthorization and an actual charge?

Accepted Answer

You can typically tell the difference between a pre authorization and an actual charge in your banking app or your credit card statement - a pre authorization will appear as ‘pending’, ‘voiding’, or ‘in progress’ while an actual charge will be posted.

We recommend contacting your bank or card provider directly if you need clarification on your bank’s policy on authorization holds as each financial institution does slightly differ.

Question 11

I Received A Notice That My Package Has Arrived And It's Not Here Yet. What Should I Do?

Accepted Answer

If your package has recently been marked as delivered but hasn't been received, please allow an additional 48 hours for it to arrive. Sometimes, packages are marked as delivered in the system even though they are still in transit or awaiting final delivery.

For smaller orders, please note that they will most likely be delivered to your mailbox rather than your front porch.

Question 12

Can I Apply A Promotion Or Discount To My Next Auto-Refill

Accepted Answer

Absolutely! Just send our support team a message along with a screenshot of the promotion you're referring to, and we'll be more than happy to apply it to your next order.

Question 13

Should I See A Physician Or Medical Professional To Diagnose My Hyperhidrosis, Or Should I Diagnose And Treat It On My Own

Accepted Answer

Both primary and secondary hyperhidrosis are conditions that a physician should help diagnose.

Physicians are going to combine their medical knowledge with your specific symptoms and medical history to provide the most accurate diagnosis possible.

Factors such as previous medication, the amount of sweat, and the location of the sweat are just a few of the tests to determine if an individual has hyperhidrosis.

Once the condition has been diagnosed by a medical provider, your doctor can craft personalized care with the specificity you need to treat your hyperhidrosis.

Question 14

How do I return the products so I don't get charged?

Accepted Answer

Easy, go to our contact page to fill out this form and a customer service agent will respond within 24 hours. We can cancel your authorization or refund you if the form is submitted within the 14 days trial.

Please note that initiating a credit card chargeback will void your right to a refund. No orders associated with a chargeback will be eligible for a refund.

Question 15

My Order Arrived Damaged

Accepted Answer

Oh no! We're so sorry to hear that your order arrived damaged. Don't worry, though – we're here to help! Simply reach out to our support team with photos of the damage, and our team will get a replacement sent to you as quickly as possible.

Question 16

How Can I Delay My Next Order

Accepted Answer

Subscriptions are completely customizable and can be adjusted at any time!

To adjust the shipment date on your next auto-refill, simply Login to your customer portal.

From there, in the View your next order tab, click Reschedule.

Then, select the new order date and click Save Changes to confirm.

Question 17

What Are The Treatment Options For Hyperhidrosis

Accepted Answer

Fortunately, several treatment options exist for hyperhidrosis. The treatment spectrum begins with over-the-counter topical creams designed to eliminate sweat.

If the over-the-counter solutions are not effective, prescription topical creams and prescription oral medicines may help stop hyperhidrosis.

If these methods are ineffective, a non-invasive treatment method utilizing electrical currents and water known as iontophoresis may help.

Furthermore, surgical options to inject Botox or sever nerves connecting to sweat glands may be taken as a last resort to stop the worst hyperhidrosis cases.

Question 18

How Do I Edit My Delivery Frequency

Accepted Answer

Subscriptions are customizable and easy to manage!

To edit your shipping frequency:

Login to your customer portal.
Click the Manage Subscriptions tab.
Under the subscription you want to edit, select Manage this subscription.
You can change the number of products and frequency, then select Save Changes to confirm.

Question 19

Are There Different Types Of Hyperhidrosis

Accepted Answer

There are two forms of hyperhidrosis, known as Primary Hyperhidrosis and Secondary Hyperhidrosis.

Primary Hyperhidrosis is the most common form of Hyperhidrosis, affecting approximately 15 to 20 million people in the United States alone.

Secondary Hyperhidrosis, although less common, is often indicative of another medical problem and is an issue for older individuals.

Question 20

Will Carpe Work For Hyperhidrosis

Accepted Answer

While no cure or treatment yet exists for the root cause of Hyperhidrosis (which researchers believe originates in the brain), Carpe was specifically made to help manage the sweating caused by Hyperhidrosis of the hands and feet, also known as Palmar and Plantar, or Palmoplantar Hyperhidrosis.

Hyperhidrosis causes moist hands and feet through sweating, and Carpe can be a huge help in reducing this sweating!

Question 21

How Can I Swap My Subscription Products

Accepted Answer

To swap a product:

Question 22

Is Carpe Going To Irritate My Skin

Accepted Answer

Carpe was designed first and foremost as an effective antiperspirant, but also as a smooth, moisturizing lotion: We don't recommend applying it to dry and cracked skin, but it doesn't have any adverse effect on healthy skin.

Question 23

Why So Many Products

Accepted Answer

I understand that it might seem overwhelming to see so many different products, but there's a reason for it! Our bodies sweat differently in various areas, so we've developed specific products tailored to each part of the body.

By offering targeted solutions, we can help prevent irritation, enhance effectiveness, and make application more convenient. This way, you get the best care for every part of your body!

Exfoliating Underarm Wash

Lower Back And Butt Lotion

Instant Matte Setting Mist

Setting Powder

Scalp Powder

Scalp Serum

Question 24

Ingredients

Accepted Answer

Our formula is Gluten Free, Nut Free, Not Tested on Animals, Cruelty-free, Paraben Free, Vegan, Vegetarian & Organic. Carpe is also Leaping Bunny Certified.

You can find the ingredient list for each product on its specific product page. Simply scroll down to the middle of the page to view the details.

Question 25

Customer Support Hours

Accepted Answer

Our business hours are Monday through Friday, from 9:00 AM to 5:00 PM EST.

Question 26

Can I Use While Pregnant Or Breastfeeding

Accepted Answer

Our products have not been tested for safety during pregnancy or breastfeeding. Therefore, we recommend that you consult with your healthcare provider before using them.

Question 27

Is It Safe For Children

Accepted Answer

Absolutely! Anyone over the age of 9 is more than welcome to try our products. For children under that age, we recommend consulting with their doctor or dermatologist to determine what would be most suitable for their specific needs.

Question 28

I Just Tried It For The First Time And It's Not Working. What Should I Do?

Accepted Answer

Don't get discouraged just yet!

Great results often build over time, which is why we recommend sticking with it consistently for a full four weeks. Establishing a regular routine is key to seeing the best outcome!

Pro Tip: For optimal results, apply our Underarm Antiperspirant at night. Since your sweat glands are less active while you sleep, this gives the formula time to work effectively and provides superior protection throughout the day.

Question 29

Marketing, Wholesale & PR Requests

Accepted Answer

Please contact our marketing department for marketing and PR requests at: marketing@carpelotion.com

Regarding partnership & wholesale requests, please use this email: partnerships@carpelotion.com

Pick a FREE gift with your first order

2 Face Wipes

Misting Bottle

Exfoliating Underarm Scrub

Here's a FREE $15 gift with your first order

Toiletry Bag

Toiletry Bag

Are you unhappy with the amount you sweat?

Are you dissatisfied with your current antiperspirant or deodorant product(s)?

Where do you sweat?

When do you typically experience the most unwanted sweat?

What do you prefer to smell like the most?

What do you prefer to smell like the most?

Do you wear makeup?

With which gender do you identify? This will help us determine the best groin product for you

Are you interested in saving up to 30%?

Enter your email to receive your personalized sweat solution and a FREE gift.

Sign up to our newsletter for updates, coupons & more!

Free Shipping & up to 30% off!

Renewal notifications

Easy cancellation

Flexible schedule

Pick a FREE gift with your first order

2 Face Wipes

Misting Bottle

Exfoliating Underarm Scrub

Here's a FREE $15 gift with your first order

Toiletry Bag

Toiletry Bag

Are you unhappy with the amount you sweat?

Are you dissatisfied with your current antiperspirant or deodorant product(s)?

Where do you sweat?

When do you typically experience the most unwanted sweat?

What do you prefer to smell like the most?

What do you prefer to smell like the most?

Do you wear makeup?

With which gender do you identify? This will help us determine the best groin product for you

Are you interested in saving up to 30%?

Enter your email to receive your personalized sweat solution and a FREE gift.